FAQs

You can download the Saintfarm mobile application from the Google play store and Apple store.

No. Registration on the Saintfarm application is free.

No. Shoppers will be able to surf the products without registration, but only registered customers can place the orders. So, before the checkout for the payment shoppers have to registred with Saintfarm.

Each email address and contact phone number can only be associated with one Saintfarm account.

Yes, you can add multiple delivery addresses to your Saintfarm account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to a different address you need to place them as separate orders.

No, you can place orders for your registered city at the time of registration on the app.

No, you can place orders for your registered city at the time of registration on the app.

Our goal is to make them affordable for everyone. We provide a direct link from the farm to your table. We also operate on a bigger scale than other organic suppliers and have a thoroughly planned and efficient supply chain which helps in being price competitive.

Organic produce is subject to stringent monitoring and testing. All Saintfarm products are certified Organic and we would be happy to provide a copy of the certificate, and encourage you to visit our farms and learn about organic farming from a first-person perspective!

Fresh fruits and vegetables are handpicked and hand cleaned. We ensure hygienic and careful handling of all our products.

Every fruit and vegetable varies a little in size and weight. While you shop, we show an estimated weight and price for everything priced by kilogram. At the time of delivery, we weigh each item to determine the final price. This could vary by 10% at maximum. Therefore, if you have shopped for something that costs Rs. 100 per kg and we deliver 1.5 kg of the product to you (e.g. cabbage, pineapple), you will still be charged a maximum of Rs. 110. In case the weight of the product is lesser than what you ordered; you will pay correspondingly less.

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

No. We deliver vegetables and fruits on a particular dedicated day for each city. We deliver groceries in 24 hrs to 48 hrs in Mumbai and Ahmedabad.

Ahmedabad – On every Thursday
Mumbai, Gandhinagar & Other – Starting Soon

We deliver groceries in 24 hrs to 48 hrs in Mumbai and Ahmedabad. And within a week across India.

For detailed information please read our delivery and payment policy under the support and FAQs section > legal > delivery and payment

Minimum order value should be Rs 400 & Above

Delivery charges can vary from city to city.

In the case of fresh produce (fruits, vegetables, and dairy products), the customer must check the quality of the product at the time of delivery itself. If any of the fresh produce is not up to the customer’s requirement, they are requested to return the whole quantity of that product to the delivery boy.

• In case of an order cancellation/return through card/Net banking we credit the money back to your credit/debit card or Net Banking which takes up to 10 to 15 working days to reflect in your statement.
• No quality issues related to the fresh produce will be entertained by the call centre executive thereafter.
• However, in the case of grocery, if the customer is unable to check the quality at the time of delivery, he/she should inform the same to the call centre / WhatsApp on +91 89809 79687 or email to customerservice@saintfarms.com within 48 hrs (2 days) of delivery.

No return or cancellation is possible after accepting delivery. For detailed information please read our delivery and payment policy and Terms of use.
Note: for detailed information please read our return and exchange policy.

You can pay for your order on the Saintfarm mobile application using the following modes of payment:

• Credit and Debit cards (VISA / Mastercard / RuPay / Maestro Debit Card)
• Net Banking
• Paytm / Google Pay / BHIM / Phonepe / Other UPI

Yes, it is safe to use your card on the Saintfarm application. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using a visa or master credit card. It means extra security for customers, thus making online shopping safer.

If you are unable to find a product or brand that you would like to shop for, please write to us at customerservice@saintfarms.com or you can call / Whatsapp on customer care no - +91 89809 79687 and we will try our best to make the product available to you.

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Saintfarm. Do write to us at customerservice@saintfarms.com or you can call / Whatsapp on customer care no - +91 89809 79687 in case of positive or negative feedback.